Terms of Service and End-User License Agreement (EULA)

Last updated: September 22, 2026

GhostTube Pty Ltd (ACN 649 627 083) owns and operates websites and applications in the field of the paranormal including the below (together: Platforms):

In these Terms, ‘us‘, ‘we‘, ‘our‘ or 'The Developer' means GhostTube Pty Ltd ACN 649 627 083.

This document governs both the online web platforms/services and the installation, download, and execution of GhostTube applications on mobile devices (iOS, iPadOS, visionOS, Android). The agreement is solely between the user (you) GhostTube Pty Ltd. The Developer is solely responsibly for licensed applications and content thereof. 

By accessing or using any of the Platforms and related services, installing the apps, or by maintaining an account with us, YOU AGREE TO ABIDE BY THESE TERMS OF USE. This includes the terms and conditions outlined in this document as well as our Privacy Policy – available at ghosttube.com/privacy (together Terms). You should review our privacy policy and these terms and conditions carefully and IMMEDIATELY CEASE USING OUR PLATFORMS, ACCESSING OUR SERVICES, MAINTAINING YOUR ACCOUNT WITH US AND UNINSTALL THE APPS IF YOU DO NOT AGREE TO THE TERMS.

You also represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. 


1. License

GhostTube Pty Ltd grants a revocable, non-exclusive, non-transferable license to download, install, and run the GhostTube apps on any Android devices, or Apple-branded products that the user owns or controls.

You acknowledge and agree that third parties including Google, Apple, and Apple’s subsidiaries, are third party beneficiaries of the EULA, and that, upon acceptance of the terms and conditions of the EULA, these third parties will have the right (and will be deemed to have accepted the right) to enforce the EULA against the End-User as a third party beneficiary thereof.


2. Use of our Platforms

We provide entertainment services, location-based services and social networking services on the Platforms (Services).

You do not need to maintain a subscription to use our Platforms and receive the Services. However, access to certain features and resources will only be available to users who pay for a subscription.

To access and use the Platforms you must be at least 13 years of age and, if under 18 years of age, have permission of your parent or guardian.

You agree to only use the Platforms for your personal use and not for any business or commercial purpose. However, broadcast or streaming footage featuring GhostTube on social media platforms is permitted, provided that you comply with our brand guidelines.


3. Responsible and Appropriate Use

You agree to use the Platforms responsibly and appropriately and shall not do anything unlawful on or in relation to the Platforms, including but not limited to:

  • any act that would constitute a breach of the legal rights of any person;
  • anything to defame or libel us, our employees or other individuals or posting or transmitting any material which is defamatory, discriminatory, threatening, harassing, intentionally misleading or invasive of another person’s privacy;
  • anything which infringes any intellectual property or proprietary right of any person;
  • uploading or transmitting to or through any Platform:
  • any files that contain viruses that may cause damage to our property or the property of other persons;
  • any software intended to damage or alter any system or data; or
  • unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of duplicative or unsolicited messages.
  • Using our services excessively above and what would be considered reasonable, see below regarding excessive use.

You agree that you will not:

  • access the Platforms to obtain information with the objective of building any similar or competitive product;
  • change, make derivative works of, disassemble, reverse compile or reverse engineer any part of any of the Platforms; or
  • copy, reproduce, distribute or republish any part of any of the Platforms; or
  • use any of the Platforms to harvest, collect, gather or assemble information or data regarding other users without their consent.
  • post any content or use our Platforms in a way that violates our Community Guidelines

We reserve the right to screen, filter, moderate, block, and instantly ban users who violate community guidelines without refund.


3.1 Excessive Use

To ensure a high-quality, stable, and consistent experience for all GhostTube users, and to maintain the integrity and performance of our services, we do implement measures to prevent excessive or disproportionate use of our Services by a single user or device, or small group of users or devices, that could negatively impact the availability, speed, or quality of service for other users, or that could impose undue strain on our network and server infrastructure.

"Excessive use" refers to any activity that consumes a disproportionately high share of network, bandwidth, processing power, api calls or storage resources compared to that expected of a typical user or paranormal investigation, or that indicates non-human, automated, or exploitative behavior. Activities that could be considered excessive include, but are not limited to leaving GhostTube tools that rely on our services running for long periods of time or unsupervised, uploading excessively large files, automated or scripted use of our systems, repeatedly generating excessive server requests, or using the GhostTube Services in a manner that interferes with, disrupts, or otherwise imposes an unreasonable burden on our servers or networks. To determine excessive use, we calculate reasonable threshold limits over a rolling 24-hour period.

If we identify that your usage of GhostTube Services is deemed excessive or unreasonable, or is otherwise in violation of this policy, we reserve the right, at our sole discretion, to take measures to mitigate the impact on our systems and other users. These measures may include, but are not limited to, the following, with or without prior notice: throttling, limiting of features, serving of cached content, temporary suspension or permanent termination.

 

3.2 User and Machine Generated Content

The Application may allow you to import, create, or modify word lists, dictionaries, or sensor triggers ("User Inputs").

  • You retain sole responsibility and liability for any User Inputs added to the Application.
  • You warrant that your User Inputs do not contain defamatory material, hate speech, personally identifiable information of living individuals without consent, or infringing material.
  • GhostTube Pty Ltd reserves the right, but has no obligation, to filter, moderate, or remove Machine-Generated Content or User Inputs shared to public platforms (such as GhostTube Explore).

 

4. Goods and Services

4.1 Auto-Renewing Subscriptions & In-App Purchases

You may purchase an auto-renewing subscription to access additional features and resources on the Platforms.  There may also be also features and extra content available for purchase within a Platform (In-App Purchases).

Subscriptions can be purchased for a period of either one month or one year for the price displayed on the Platform at the time of purchase. Upon expiry of the relevant period the subscription automatically renews for the same period and for the currently displayed price (which may be more than your original subscription fee) unless the subscription is cancelled at least 24 hours before the end of the current period. Subscriptions can be managed and automatic renewal turned off from within your iTunes or Google Play Store account settings. If your subscription is cancelled you will continue to receive the benefits of a subscription until expiry of your subscription period. 

When purchasing some In-App Purchases that can be redeemed or used across multiple apps or if you purchase your subscription on ghosttube.com, you will be required to create a user name and password or link your purchase to an existing account. We encourage you to use a strong and unique password. You are responsible for keeping this user name and password secure and are responsible for all use and activity carried out under this user name. User names and passwords are not to be shared and you must not allow others to use them to log in to a Platform. You may use your subscription or account on up to 3 devices at a time only.

Purchases made via the Apple App Store or Google play store are also subject to the terms and conditions provided by these third parties, refer:
Apple's Media Services Terms and Conditions.
Google Play Terms of Service.


4.2 Free Trials

From time to time we may offer a free trial period for auto-renewing subscriptions. The length of the free trial will be provided to the user prior to commencing the trial, though generally it will be for 7 days. Free trials may not necessarily be available to users in all countries and regions at the same time. In addition, free trials are only available to new subscribers – existing subscribers, or users who have been previously subscribed, are not eligible.

At the end of the free trial period, the subscription automatically renews at the full price unless the subscription is cancelled at least 24 hours before the end of the current period. Subscriptions can be managed and automatic renewal turned off from within your iTunes or Google Play Store account settings. If your subscription is cancelled before the free trial ends, you will still continue to receive the benefits of a subscription until the end of the free trial.


4.3 Payments

Payment for all subscription fees and In-App Purchases will be made through your iTunes or Google Play Store account. For physical goods and products purchased within our app or on our websites, we accept the following payment methods:

  • Credit card
  • PayPal
  • Debit card
  • Apple Pay; and
  • Google Pay

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use (as well as use and access by any third party payment facilitators we may use). By providing us with your payment information, you further authorise to charge the amount due to this payment instrument.

In the event that any payment transaction is unsuccessful, rejected or dishonoured, any goods will not be shipped to you, and you will not be able to access the additional features, resources or extra content available to subscribers on the Platforms.

All prices stated on the Platforms are in Australian dollars and, unless otherwise stated, inclusive of GST.


4.4 Shipping and Delivery

Refer to our shipping and delivery policy.


4.5 Refunds and Returns

Refer to our refund and return policy.


4.6 Gift Cards

Gift cards can be purchased at GhostTube.com. Gift cards expire 12 months from purchase. Gift cards are strictly non refundable (unless required by law in your jurisdiction) and cannot be redeemed for cash. All gift cards are electronic, we do not issue physical cards.


5. Continuity of Service

The Developer is solely responsible for providing maintenance and support services for The Platforms. Third party service providers and marketplaces such as Apple Inc and Google hold no obligation to provide any maintenance and support services with respect of The Platforms.

We shall use commercially reasonable endeavours to make sure the Platforms are available on-line 24 hours per day, seven days a week. However, we retain the right to take any of the Platforms off-line to perform planned and unplanned maintenance and shall take all reasonable steps to restore service as quickly as possible.

We do not warrant that your use of and access to the Platforms will be uninterrupted or error-free and we do not guarantee it will be safe and secure. You acknowledge that the Platforms will be unavailable from time to time because of the nature of the Internet or for planned and unplanned maintenance. You agree that we are not responsible for interruptions to service affecting your access to the Platforms caused by third parties.

You need to ensure that your IT network and systems comply with any requirements specified by us on the Platforms or otherwise and will be solely responsible for maintaining your network connections and telecommunication links.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of the Platforms. You must take your own precautions to ensure that whatever you select for your use from our Platforms is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We provide support services during normal business hours in South Australia for assistance with operation of the Platforms.  If you require support please email support@ghosttube.com.


6. Warranty Disclaimer 

To the maximum extent permitted by applicable law, the Platforms are provided on an "AS IS" and "AS AVAILABLE" basis, with all faults and without warranty of any kind. GhostTube Pty Ltd expressly disclaims all warranties, whether express, implied, or statutory, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, accuracy, quiet enjoyment, and non-infringement.

GhostTube Pty Ltd does not warrant that the App will meet your requirements, that the operation of the App will be uninterrupted or error-free, or that any defects in the App will be corrected.

6.1 Apple Warranty Responsibility

In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if any) to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be The Developer's sole responsibility.


7. Restriction of Access

We reserve the right to restrict, suspend or terminate without notice your access to any Platform or any feature of any Platform at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.


8. Third Party Links and Advertising

The Platforms may contain links to websites operated by third parties (Third Party Links) or may display advertising for third parties (Third Party Ads).

Third Party Links are provided for convenience and may not remain current or be maintained.

Unless expressly stated otherwise, we do not endorse and are not responsible for the content appearing on the Third Party Links or Third Party Ads and have no control over or rights in the Third Party Links or Third Party Ads.

You use all Third Party Links & Third Party Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third Party Links or Third Party Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices.


9. Privacy

We will handle all personal information (as defined in the Privacy Act 1988) we collect in accordance with our privacy policy (which can be found at the link above).

When you register and create an account, you will provide us with personal information such as your name and email address. You must ensure that this information is accurate and current.

If you provide sensitive information (as defined in the Privacy Act 1988), such as your religious or philosophical beliefs, political views, criminal record, sexual preferences or health information, in the content you create or share on our Platforms then you consent to us collecting and holding this unsolicited sensitive information. You also acknowledge that our collection and holding of this information is reasonably necessary for one or more of the functions or activities of our business.


10. Intellectual Property

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in the Platforms and in all material (including all text, graphics, logos, audio, video and software) (Content) made available on the Platforms. You agree not to attempt to copy, modify, duplicate, create derivative works from, republish or distribute all or any portion of our intellectual property contained or comprised in the Platforms.

We grant you a licence to access the Platforms and view the Content made available on the Platforms on the terms and conditions set out in this Agreement.

You are responsible for and bear all risk in relation to any Content that you upload, share or post to the Platforms. You must ensure that your use of any such Content does not infringe any other person’s intellectual property rights or violate the privacy of any person or breach any obligations of confidentiality and you represent that you own or have obtained all necessary rights to the Content you upload, share or post.

You grant us an irrevocable, non-exclusive, transferable, sub-licensable, royalty-free and worldwide licence to reproduce, distribute, publicly display, host, create derivative works and otherwise use and exploit the Content you upload, share or post to the Platforms.

If you believe another user of a Platform has infringed any of your intellectual property rights you can notify us at support@ghosttube.com or report the content directly in the app. The Developer is solely responsible for responding to any intellectual property claims.

If you provide us with any feedback or suggestions regarding the Platforms, you hereby assign to us all rights in such feedback and agree that we shall have the right to use and fully exploit such feedback and related information in any manner we believe appropriate. We will treat any Feedback you provide to us as non-confidential and non-proprietary.


11. Consumer Law and Liability

To the maximum extent permitted by law, including the Australian Consumer Law (set out in Schedule 2 of the Competition and Consumer Act 2010), we expressly exclude all guarantees, warranties, conditions and representations, express or implied, relating to or arising out of our provision of the Platforms and the Services, including but not limited to warranties or representations that the Platforms and Services will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that the Platforms and Services will be secure. To the extent that any guarantees that cannot be excluded under the Australian Consumer Law apply to our Platforms or Services:

  • our liability will be limited to the supplying of the Platform or Services again or the payment of the cost of having the Platform or Services supplied again (at our election); and
  • we will not be liable for any damages or compensation for incidental, indirect or consequential losses, including lost profits, economic loss, business interruption or lost data, which may be suffered due to your use of the Platforms or Services and/or the information or Content contained on the Platforms or Services or your reliance on such Content.

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, right, or remedy implied by the Australian Consumer Law that cannot be lawfully excluded. Where the Australian Consumer Law, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms of Conditions and that legislation, the mandatory provisions of the legislation will apply.

GhostTube Pty Ltd is responsible for responding to any claims from you or any third party relating to use of The Platforms, including, but not limited to: (i) product liability claims; (ii) any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with Your Licensed Application’s use of the HealthKit and HomeKit frameworks. Third party market places, including Apple Inc. or Google are not responsible for responding to any claims.


12. Indemnity

You agree to indemnify and keep indemnified us, and our officers, employees and agents, against any claim or demand made by any third-party due to or arising out of

  • your use of the Platforms and Services;
  • your breach of the Terms or any applicable laws or regulations; or
  • your User Content.


12.1 Machine-Generated & Algorithmic Content

The Apps use complex algorithms, device sensors, and environmental data to generate dynamic audio, visual outputs, and word selections (collectively, "Machine-Generated Content"). You acknowledge and agree that:

  • Machine-Generated Content is produced automatically via data translation and algorithmic processing based on fluctuating enivornmental data;
  • Machine-Generated Content does not reflect the views, opinions, or beliefs of GhostTube Pty Ltd;
  • GhostTube Pty Ltd makes no representations regarding the accuracy, truthfulness, historical validity, or real-world relevance of any words, names, phrases, or audio produced by the Application.

To the maximum extent permitted by law, GhostTube Pty Ltd, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from Machine-Generated Content, including but not limited to claims of defamation, libel, slander, emotional distress, invasion of privacy, or infringement of third-party rights.

You agree to indemnify, defend, and hold harmless GhostTube Pty Ltd against any third-party claims, liabilities, damages, or expenses arising from your reliance on, publication of, or broadcast of any Machine-Generated Content or custom dictionary entries created or displayed through the Apps.


13. Variation to Terms and Conditions

We may vary these Terms at any time by updating them on the Platforms and prominently posting a notice of the changes on our Platforms. If you have an account with us we will notify you of any changes to the Terms by sending an email to the latest email address you have provided us. If you continue to use the Platforms, you will be bound by the updated Terms.


14. Jurisdiction and governing law

Your use of the website and these Terms are governed by the law of South Australia and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in South Australia.


15. Contact information

Please contact us using the contact form on our website if you have any questions or concerns. Alternatively, our contact details are as follows:

GhostTube Pty Ltd
Level 24 Westpac House,
91 King William St,
Adelaide, SA 5000
Australia